Advertisement

Advertisement

Advertisement

BMC Software Recruitment 2014 For Technical Support Analyst @ Pune
Company Name :- BMC Software

Jobs Description:- BMC Software Recruitment 2014 For Technical Support Analyst January 2014 - Apply Online

Job Role :-Technical Support Analyst

Functional Area :-Product Development

Location :-Pune

Mode Of Recruitment :-Online

Last Date :-As soon As Possible

Salary :-Best In Industry

Experience :-Freshers And Experienced

Qualification:-Bachelors Degree

Job Responsiblities:- 
*Respond to and resolve all customer inquiries (via phone, e-mail, web)

• Maintain high level of customer satisfaction

• Maintain clear and concise ticket documentation with all required data and fields

• Escalate service requests and issues appropriately

• Exercise independent thought within defined procedures and practices

• Manage priorities and act on factors that create priorities

• Prepare for and support new products within technical area

• Generate Knowledge Base entries

Click Here For BMC Software Recruitment 2014 Detailed Advertisement And Apply